Return policy

Harper & Oakwood Return and Refund Policy

AtHarper & Oakwood, part of L Trading & E-commerce, we are committed to providing all our customers with quality service and an enjoyable shopping experience. Our returns and refunds policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% return guarantee on new products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds on sale items

Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if there is a problem with the size.

Return costs

Customers are responsible for shipping costs for returns. Harper & Oakwood does not refund return costs and is not responsible for any costs incurred during the return process. Please see our terms and conditions for more information.

Return notification period

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline in order to benefit from a return.

Exchange of discounted items

Sale items cannot be exchanged, even if there is a problem with the size. Therefore, please ensure you choose the correct size before making a purchase.

100% guarantee on faulty items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return procedure

To initiate a return, please email Suppert@harperoakwood.co.uk. Once your request has been approved, you will receive detailed instructions on how to complete the return process.

Obligation to provide a return form

Returns without a duly completed return form cannot be processed. Please ensure that you enclose this form with your shipment to ensure that your request is processed correctly.

Conclusion

Harper & Oakwood does everything possible to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are processed efficiently and fairly. If you have any questions or comments, please contact our customer service department at the following address: Support@harperoakwood.co.uk.